I am thrilled to be able to lead with some great news – because of enhanced staffing, improved training, real-time flexibility in response management, and more precise phone system programming we’ve employed, in recent weeks the average hold times for calls received by the agency’s contact center are under five minutes! Also, the average for all of April was about five and a half minutes, so we are still improving. Our goal is to keep doing so methodically and sustainably.

Clients and intended users of appraisal services are paying greater attention to whether appraisers employ and document the use of recognized methods and techniques (sometimes referred to as generally accepted appraisal methods). While this has long been a requirement of the Uniform Standards of Professional Appraisal Practice (USPAP), clients and other users of appraisal services have increasingly looked to the appraiser to support the analyses used when developing an opinion of value.

Even without a legislative session, April is always a very busy month. So this year, that is especially true with our agency focused on the final steps of the Sunset review process as well.  We greatly appreciate the anticipated improvements this process will bring to the services we provide to the people of Texas and the license holders we also serve. It has always been this agency’s policy to partner with our license holders in order to better serve their clients, the ultimate objective of both the profession itself and our regulatory efforts.