The Texas Legislature established the Texas Appraiser Licensing & Certification Board (TALCB) in order to safeguard consumers in matters of real property appraisal services. TALCB shares staff members and resources with the Texas Real Estate Commission (TREC). Together TREC and TALCB oversee real estate brokerage, real property appraisals, inspections, home warranties, and timeshare opportunities. The agency also provides education and licensing services, as well as regulation and enforcement of state and federal laws and requirements that govern real property appraisals.
Executive Division - Commissioner Chelsea Buchholtz
The Executive Division coordinates the regular meetings of policymakers appointed by the Governor, implements the decisions of the Commission and Board, coordinates with key stakeholders and other branches of government, directs day to day operations and manages major initiatives of the agency in education, licensing, and industry regulation programs. The division includes the TREC Executive Director/ TALCB Commissioner, General Counsel to TREC, General Counsel to TALCB, Human Resources, as well as government and public affairs personnel.
TALCB Division - Director Melissa Tran
The TALCB Division is responsible for the licensing and enforcement functions of the Board. The division comprised of two teams. The licensing team ensures education, background, and experience requirements are satisfied for appraiser and appraisal management company applicants. The enforcement team administers the Board’s complaint investigation and disciplinary enforcement program pursuant to the Financial Institutions Reform, Recovery and Enforcement Act of 1989 as amended by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. For more information about the Texas Appraiser Licensing and Certification Act and more, visit the Rules and Laws section of the TALCB website.
Customer Relations Division - Director Robert Hood
The Customer Relations Division is the agency’s centralized customer service division. Division team members receive and respond to general communications from Texas consumers, license holders, and applicants, including all telephone, e-mail, and in-person inquiries.
Education and Examinations Division - Director Jennifer Wheeler
The Education and Examinations Division receives reviews and processes applications for qualifying and continuing education providers, and courses to ensure statutory and agency standards are met. Division team members support the agency’s mission to protect consumers of real estate services in Texas by ensuring content for qualifying and continuing education courses is both accurate and relevant and that courses satisfy requirements for design and delivery methodologies.
Licensing Division (TREC) - Director Denise Sample
The Licensing Division ensures education and experience requirements are satisfied for the various TREC license types. Licensing team members verify qualifications have been met before TREC issues a license, process license renewals, implements information changes and license histories. Appraiser licensing and renewals are managed by the TALCB Division.
Enforcement Division (TREC) - Director Michael Molloy
TREC Enforcement administers TREC's complaint investigation and disciplinary enforcement programs. TREC enforcement team members carry out the Commission’s mission to protect consumers by enforcing The Real Estate License Act, Rules of the Commission, Chapter 1102 of the Texas Occupations Code regarding Real Estate Inspectors, the Texas Timeshare Act, and the Residential Service Company Act. TREC enforcement staff also implements standards and reviews applications for licensure and fitness determinations to assess the honesty, integrity, and trustworthiness of applicants. For more information, visit the Laws and Rules section.
Financial Services Division - Director Ranada Williams
The Financial Services Division performs all of the revenue accounting, budgeting, financial payment functions, human resources administration, purchasing and contract administration, and asset and property management for the agency.
Information Technology Division - Director Stephen Rapp
The Information Technology Division develops and maintains the technical infrastructure needed to meet the agency’s business requirements, including application development, network management, technical support, website services, and records management. ITS team members follow standards adopted by the Texas Department of Information Resources (DIR) and utilize industry best practices to ensure utility, reliability, and security.