Filing a Complaint
The vast majority of appraisers are honest and knowledgeable professionals. Thousands of home sales and appraisals happen monthly in Texas and in most cases all parties are treated fairly. However, if you feel there has been a violation of the TALCB Act (law), rules, or the Uniform Standards of Professional Appraisal Practice (USPAP), you have the right to file a complaint.
If you have questions about what constitutes a complaint you can review our common USPAP violations document. If you are unsure or have questions about your specific situation, please contact us.
TALCB jurisdiction
TALCB has the authority to regulate real estate appraisers in Texas. Specifically, TALCB regulates five classifications of appraiser certification and licensure:
- Appraiser Trainee
- Licensed Residential Appraiser
- Certified Residential Appraiser
- Certified General Appraiser
- Appraisal Management Companies
How to File a Complaint
If you would like to file complaint concerning a real estate appraiser, an appraisal management company, or any unlicensed activity, follow the steps below:
- Our complaint form is available online for your convenience.
- Fill out the form completely.
- Include copies of documents related to the transaction (such as the appraisal, MLS sales data, engagement letters, settlement statement, appraisal reviews).
- Sign the form. *The agency does not accept anonymous complaints
- Email the complaint form and supporting documents to enforcement.talcb@talcb.texas.gov. If the attachments are too large for email transmission, please call 512-936-3621 for additional options.
Complaint process
As your advocate in all matters of appraisal in Texas, we take the investigation of complaints seriously. In addition, our staff and investigators make every effort to keep you informed throughout the process and respond to your complaint in a timely manner. The chart below outlines the typical process of how a complaint is reviewed and managed. A more detailed version of the complaint process is also available for your convenience.
