In early April, the Texas Real Estate Commission publicly apologized to Texans for the unacceptable quality of our customer service efforts and we promised to take a number of steps to do better. This is a progress report on what we have done so far and what additional steps remain to be implemented to restore and improve our service.
The Board held its regular quarterly meeting earlier than usual on April 23rd at our HQ in Austin. We did this in order to ensure we considered whether to adopt the new Appraiser Qualification Board’s criteria for education and experience that went into effect at the federal level on May 1, 2018.
The Texas Appraiser Licensing and Certification Board takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Licencing and Certification Board staff – recognize your frustrations, and we are committed to solving these issues.
At its meeting on February 9, the Board approved for adoption an amendment to rule 153.21 that, once implemented, will allow an experienced Supervisory Appraiser to supervise up to five Appraiser Trainees at one time under certain conditions. Current rules allow a qualified Supervisory Appraiser to supervise up to three Appraiser Trainees at one time.
The Board held its regular quarterly business meeting on Friday February 9th , and we offered appraiser continuing education (ACE) hours for attendance, so we had a number of extra license holders join us that day. The Board members elected Martha Gayle Reid Lynch as Vice-Chair and Earl “Buster” Renfrow as Secretary for the next 12 months.
Monday, April 2 in Austin from 10 AM to 3 PM.
Join us for our Agency’s 2nd annual Texas Residential Realty Summit. This annual conference focuses on current issues affecting the successful closing of single family residential transactions transaction from an interdisciplinary perspective.
AUSTIN, TX - The Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing & Certification Board (TALCB) are pleased to announce our biennial strategic planning listening tour. License holders and the public are invited to participate in the agency’s preparation of its 2019-2023 Strategic Plan by offering input at one of the following sessions:
In the wake of Hurricane Harvey, the Texas Real Estate Commission and the Texas Appraiser Licensing and Certification Board (the Agency) extended all deadlines for two months for all license holders and applicants statewide with license expiration or application deadlines in August and September. This extension ended on October 31, 2017.
The Board met on Friday May 5th for its regular quarterly meeting with 100% of members in attendance. In addition to hearing updates on customer service, license processing, exam administration, complaint investigation and enforcement, and financial performance matters, other administrative business was also accomplished, including an update on the long-term facilities master plan, appointment of investment officers and the annual report of appraiser demographics in Texas.