I am thrilled to be able to lead with some great news – because of enhanced staffing, improved training, real-time flexibility in response management, and more precise phone system programming we’ve employed, in recent weeks the average hold times for calls received by the agency’s contact center are under five minutes! Also, the average for all of April was about five and a half minutes, so we are still improving. Our goal is to keep doing so methodically and sustainably.
News and Articles
From the Commissioner - May 2019
Houston Area Mentors Needed!
The Texas Appraiser Licensing and Certification Board is soliciting applications for the Board’s mentor program. Presently, there is a particular need for mentors in the greater Houston metro area. The mentor program provides remedial, one-on-one training to appraisers on appraisal skills and USPAP obligations in conjunction with a complaint or experience audit. Information about this program, minimum criteria, and the application process may be reviewed on our
Using Recognized Methods and Techniques - Part I
Clients and intended users of appraisal services are paying greater attention to whether appraisers employ and document the use of recognized methods and techniques (sometimes referred to as generally accepted appraisal methods). While this has long been a requirement of the Uniform Standards of Professional Appraisal Practice (USPAP), clients and other users of appraisal services have increasingly looked to the appraiser to support the analyses used when developing an opinion of value.
From the Commissioner - April 2019
Even without a legislative session, April is always a very busy month. So this year, that is especially true with our agency focused on the final steps of the Sunset review process as well. We greatly appreciate the anticipated improvements this process will bring to the services we provide to the people of Texas and the license holders we also serve.
When am I Required to Participate in the Board’s Trainee Work Product Review Program?
You may have heard that in 2018 the Board authorized supervisory appraisers to supervise more than three trainees at the same time, so long as certain requirements are met. Here are some helpful reminders about these requirements.
TALCB No Longer Accepting ACH Payments
After careful consideration, we have decided to discontinue the ACH payment option for our online services. Effective April 1, 2019, all payments submitted through our online services will require a debit or credit card. We apologize for any inconvenience this may cause.
From the Chair - March 2019
Due to the large volume of business, we needed to conduct to both meet our obligations to advance the normal work of the Board, and consider all of the matters highlighted in the agency’s Sunset Report, the Board met for two days in February. The first day was an extended workshop with in-depth discussions of policy and process matters and the second was equally detailed but included votes directing action on a variety of issues the members determined needed specific attention and guidance f
TALCB Changes AMC Reviews to 2%
The Board Amends Rule 159.155 Regarding Periodic Review of Appraisals by AMCs
The Texas Appraiser Licensing and Certification Board (TALCB or Board) recently amended Rule 159.155(a)(2) to reduce from 5% to 2% the number of appraisal reports that need to be randomly reviewed each year by an AMC licensed to operate in Texas.
From the Commissioner - February 2019
So far, 2019 has offered Texas both very cold and very mild conditions – a bit unpredictable as this new year advances. Perhaps this corresponds to the unexpected combination of elements at work as the legislative session gets underway?
What is the Experience Audit Process Anyway? Part Two
Last month, TALCB Appraiser/Investigator Marjorie Caldwell briefly described the experience audit process that all trainees must satisfactorily complete in order to become a licensed or certified appraiser in the State of Texas. Appraisers who want to upgrade from Licensed Residential Appraiser to Certified (Residential or General) Appraiser must also satisfactorily complete the audit process. The Appraiser Qualificati