When I was named the Deputy Executive Director of TREC and the Deputy Commissioner of TALCB in August of this year, part of my expanded role at the agency was to focus on the agency operations, particularly the frontline customer service aspects of licensing and call center performance.
News and Articles
An Update on Customer Service From Tony Slagle, Deputy Commissioner
From the Commissioner - November 2018
November is upon us and the football season in Texas is more than half done. What happens in the coming weeks makes all the difference for which teams make the playoffs. Some teams are getting better and others are struggling. I hope all your favorites are “growing stronger” as the season matures.
From The Commissioner - October 2018
The agency has had quite a busy summer and the fall continues to bring a steady stream of challenges. As we continue working through all the issues which arise, especially through the Sunset process, know that we remain fully committed to exploring every effective option available to improve this agency’s performance. First and foremost, our mission has not changed and our dedication to accomplish it in the most effective, efficient and transparent manner is shared by our policymakers and o
Is the Sunset Process Done Yet?
Contributed by - Tony Slagle – Deputy Executive Director
From the Chair - September 2018
August has burned away and early September is here. I trust your summer was productive and your fall will allow a change of pace. The agency is preparing for a full season of policy considerations.
Setting The Record Straight; What Really Happens During An Investigation At TALCB
You may have heard commentary recently about the Texas Appraiser Licensing & Certification Board (TALCB)’s Standards and Enforcement Services (“SES”) Division, which may have raised some questions. First, we hosted a Facebook Live Event with our Director of Enforcement where we answered your questions:
From the Commissioner: A Progress Report to Agency Stakeholders
The agency has committed to implement a variety of measures to improve our customer service. This is a quick review of what we have done so far and what additional steps remain to be implemented to enhance our responsiveness.
The Sunset Review Process and Strategic Planning
Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?
In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:
Progress Report from Our Agency to Texas:
In early April, the Texas Real Estate Commission publicly apologized to Texans for the unacceptable quality of our customer service efforts and we promised to take a number of steps to do better. This is a progress report on what we have done so far and what additional steps remain to be implemented to restore and improve our service.
When is 3 Not Enough? TALCB Increases the Number of Authorized Appraiser Trainees
TALCB Adopts Rule Changes to Increase the Number of Authorized Trainees