When I was named the Deputy Executive Director of TREC and the Deputy Commissioner of TALCB in August of this year, part of my expanded role at the agency was to focus on the agency operations, particularly the frontline customer service aspects of licensing and call center performance.
Tabs: News And Articles
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An Update on Customer Service From Tony Slagle, Deputy Commissioner
11/06/2018 -
From the Commissioner - November 2018
11/06/2018November is upon us and the football season in Texas is more than half done. What happens in the coming weeks makes all the difference for which teams make the playoffs. Some teams are getting better and others are struggling. I hope all your favorites are “growing stronger” as the season matures.
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From The Commissioner - October 2018
10/18/2018The agency has had quite a busy summer and the fall continues to bring a steady stream of challenges. As we continue working through all the issues which arise, especially through the Sunset process, know that we remain fully committed to exploring every effective option available to improve this agency’s performance. First and foremost, our mission has not changed and our dedication to accomplish it in the most effective, efficient and transparent manner is shared by our policymakers and o
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Is the Sunset Process Done Yet?
10/17/2018Contributed by - Tony Slagle – Deputy Executive Director
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Sunset Commission Staff Report Published
10/03/2018The Sunset Commission has published on its website the Staff Report for the Texas Real Estate Commission and the Texas Appraiser Licensing and Certification Board. The Commission and Board will hold a joint meeting on October 12th in Austin to coordinate the Agency’s written response.
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From the Chair - September 2018
09/06/2018August has burned away and early September is here. I trust your summer was productive and your fall will allow a change of pace. The agency is preparing for a full season of policy considerations.
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AGENCY RECEIVES DISTINGUISHED AWARDS
08/31/2018Austin, TX – The Texas Real Estate Commission and Appraiser Licensing & Certification Board is pleased to announce the agency has won two coveted Association of Real Estate License Law Officials (ARELLO) Communications Awards. One is for the new integrated communications plan, and the other for Board and Commission meeting communications.
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AMC Committee Appointment Announced
08/15/2018AUSTIN, TX - The Texas Appraiser Licensing and Certification Board is pleased to announce the appointment of David Mentesana, of Dallas, as a new member of the Appraisal Management Company Advisory Committee. Mr. Mentesana replacing Tony Pistilli, and his term will expire on January 31, 2020.
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Setting The Record Straight; What Really Happens During An Investigation At TALCB
07/23/2018You may have heard commentary recently about the Texas Appraiser Licensing & Certification Board (TALCB)’s Standards and Enforcement Services (“SES”) Division, which may have raised some questions. First, we hosted a Facebook Live Event with our Director of Enforcement where we answered your questions:
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From the Commissioner: A Progress Report to Agency Stakeholders
07/12/2018The agency has committed to implement a variety of measures to improve our customer service. This is a quick review of what we have done so far and what additional steps remain to be implemented to enhance our responsiveness.
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