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Job Title:
Program Supervisor
Division:
Education and Examination Services
Job Posting #
1903-22-EES
Monthly Salary:
$4,250.00 - $4,500.00
State Classification:
Program Supervisor IV
Class No., Group:
1583,B20
Location:
Austin
FLSA Status:
Nonexempt
Work Week:
Monday-Friday, 40 hours/week (flex schedule may be possible after first evaluation)
Travel:
None
Posting Date:
03/22/2019
Closing Date:
On Hold
Job Summary:

Work involves establishing program goals and objectives; developing schedules, priorities and standards for achieving program goals and objectives and evaluating program activities.  Assigns and supervised the work of others.  Develops and maintains division-related reports and responds to Public Information Act (PIA) requests. Monitors compliance with requirements resulting from changes to laws, rules, regulations and policies. Serves as Time Administrator for CAPPS.  Assists in review and processing of qualifying and CE provider and course applications.  Responds to escalations and provides professional assistance to the public and agency stakeholders via telephone, written communication, or in person.  Must be a team player and perform other duties as assigned.

Minimum Education:

Bachelor’s degree from an accredited college or university.  Experience and education may be substituted one for another.

Experience:
  • Experience overseeing, assigning and supervising the work of others
  • Experience developing and maintaining reports
  • Experience developing area or program goals and objectives
  • Experience training or providing instructional guidance to individuals or a team
  • Experience interacting with the public or other stakeholders in person and through written and verbal communication
  • Experience complying with agency or area policies and procedures
Knowledge, Skills and Abilities:
  • Knowledge of Word, Office, Excel, Outlook, and Adobe products
  • Effective verbal and written communication skills
  • Effective organizational skills
  • Ability to work successfully in a dynamic, multi-tasking environment
  • Ability to provide accurate guidance to agency staff and stakeholders
  • Ability to quickly learn the Texas Real Estate License Act and rules of the Texas Real Estate Commission
  • Ability to maintain professionalism in high-pressure situations
  • Ability to willingly accept and incorporate constructive criticism/feedback to improve performance
  • Ability to adapt successfully to change
  • Ability to consistently present a professional image
Preferred Qualifications:
  • Work experience developing or reviewing curriculum
  • Current or former Texas Real Estate license holder or similar experience (Cannot hold an active license if employed by TREC)
Job Duties:
  • Participate in establishing area goals and objectives
  • Effectively manage activities of staff to meet or exceed agency and division goals
  • Develop, prepare and maintain division reports
  • Prepare thorough and accurate responses to public information act (PIA) requests
  • Monitor compliance with requirements resulting from changes to laws, rules, regulations and policies
  • Review leave requests, schedule changes and approve work records in CAPPS
  • Participate in the development of education forms, rules, division policy and procedures
  • Review and process qualifying and continuing education provider and course applications
  • Accurately interpret and apply Agency statute and rules
  • Prepare clear, professional written correspondence or documentation
  • Assist educators, stakeholders and the public via telephone or in person
  • Respond to inquiries from internal and external customers in a professional and timely manner
  • Update and maintain electronic and paper files in accordance with the Agency’s records management policy
  • Perform other duties as assigned
Additional Requirements:
  • Cover letter detailing how your experience relates to the duties of the position
  • Professional resume

Environmental & Physical Conditions:  Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

 

To Apply:

Submit a complete (no blanks) State of Texas Employment Application along with a cover letter, resume, and DD-214 or DD-1300 (if applicable) to:  human.resources@trec.texas.gov or 512-936-3547 (fax).  Applications may be submitted via WorkInTexas; however, the additional documents must be submitted to Human Resources prior to being considered for an interview. 

Applications will not be considered until all required documentation is received by TREC/TALCB.

Military Crosswalk Information: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf


 

Contact:

Human Resources at 512-936-3604