In April of 2018, the Executive Director of the Agency reached out to our stakeholders and to the public to acknowledge that the customer service the Agency was providing was unacceptable and that we were working diligently to find sustainable solutions to resolve these issues. Since that time, the Agency has made great strides to improve the level of service by employing a holistic approach, including a combination of technological improvements, additional staff, and enhanced process efficiencies.
Reception and Communication Services
Take a moment to fill out our all new Customer Satisfaction Survey!
The current experience audit processing time is between 90-120 days for a licensed residential or certified residential applicant, and between 120-150 days for a certified general applicant. A detailed outline of the audit process is available for more information.
The processing dates provided below are updated every Monday by 3:00 PM Central Time.
We are pleased to have your feedback on our TALCB License Holder Survey. Please follow the link to the survey below. It will not take more than 10 minutes of your time to complete and will give our agency extremely valuable information as it strives to improve customer service, increase license holder expertise, and enhance consumer protection.
TALCB publishes a newsletter with the Texas Real Estate Commission (TREC). Check out the latest edition for all most up to date information on what is going on with TACLB and the appraiser community. Including a great article on changes in supervisory appraiser eligibility!
The Texas Public Information Act gives you the right to access government records and government officials may not ask why you want them. All government information is presumed to be available to the public. Exceptions may apply to the disclosure of certain information. The Agency must promptly release requested information that is not confidential by law or information for which an exception to disclosure has been sought.
Rights of Requestors
The Texas Real Estate Commission (TREC) and Texas Appraiser Licensing & Certification Board (TALCB) function as a single state agency, with distinct, independent policy and enforcement functions.
The Texas Public Information Act was adopted to give the public greater access to information about how the state conducts the public's business. Any person can request public records and an officer or agency may not ask why it’s requested.
The vast majority of appraisers are honest and knowledgeable professionals. Thousands of home sales and appraisals happen monthly in Texas and in most cases all parties are treated fairly. However, if you feel there has been a violation of the TALCB Act (law), rules, or the Uniform Standards of Professional Appraisal Practice (USPAP), you have the right to file a complaint. If you are unsure about what constitutes a complaint you can review our article on common USPAP violations.